Return & Refunds Policy

Effective Date: 14-April-2025

1. Return Eligibility and Timeframe

Customers may return products within 30 calendar days from the date of delivery. Returns are accepted for any reason, including but not limited to:

Change of mind
Item no longer needed
Product dissatisfaction
Defective or damaged items

To initiate a return, please contact our Customer Service team at [sales@nixcer.com] to obtain a Return Merchandise Authorization (RMA) number.

2. Condition of Returned Items

To qualify for a refund or exchange, returned items must meet the following conditions:

Be in unused and original condition
Include all original accessories, manuals, and packaging materials
Be free from physical damage, scratches, or signs of wear
Include proof of purchase (e.g., receipt or order confirmation)

Items not meeting these criteria may be subject to a restocking fee or may be returned to the customer at their expense.

3. Return Shipping

We provide prepaid return shipping labels for all eligible returns.

To obtain a return shipping label, please contact our Customer Service
Affix the label to the return package and drop it off at the designated courier
Retain the shipping receipt for your

4. Refunds and Processing Time

Upon receipt and inspection of the returned item, refunds will be processed to the original payment method within 5 business days.

Customers will receive an email confirmation once the refund has been
Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Account and Data Security

Prior to returning any electronic device, customers are required to:

Remove all personal accounts, including Google, Apple, or any other linked accounts
Perform a factory reset to erase all personal data
Remove any security locks or passwords

Failure to comply with these requirements may result in delays in processing your return or refund. Our company is not responsible for any data breaches or unauthorized access resulting from devices returned with personal data intact.

6. Non-Returnable Items

The following items are non-returnable:

Products without original packaging or missing accessories
Items damaged due to misuse, negligence, or unauthorized modifications
Consumable items (e.g., batteries) once opened
Personalized or customized products
Clearance or final sale items marked as non-returnable

7. Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival:

Contact our Customer Service team within 7 days of delivery
Provide a detailed description and photographic evidence of the damage or defect
We will arrange for a replacement or full refund, including return shipping costs

8. Exchanges

Exchanges are subject to product availability. To request an exchange, please follow the standard return process and indicate your preference for an exchange. If the desired item is unavailable, a full refund will be issued.

9. Legal Compliance

This Return Policy complies with applicable consumer protection laws in USA. Customers are entitled to remedies under these laws in addition to the rights provided by this policy.

10. Policy Updates

We reserve the right to amend this Return Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

For any questions or further assistance, please contact our Customer Service team at:

Email: sales@nixcer.com
Phone: 972-963-0683
Address: 2514 Tarpley rd. ste 116 Carrollton Texas 75006